Wicked Cozy Cabin, LLC respects the privacy of our website visitors and guests. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information obtained through our website, direct-booking services, reservation process, rental agreements, and communications with guests.
By accessing or using this website, submitting information through the website, or making a reservation, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including, but not limited to:
Name
Mailing or billing address
Email address
Telephone number
Reservation and stay information
Arrival and departure dates
Number of guests
Information provided in rental agreements, waivers, or other forms
Communications and correspondence with us
Payment and transaction-related information
Other information voluntarily submitted in connection with an inquiry or reservation
Our website and third-party service providers may also automatically collect certain technical information, including IP address, browser type, device information, operating system, referring pages, website activity, and cookie or similar technology data.
2. HOW WE USE PERSONAL INFORMATION
Wicked Cozy Cabin, LLC may use personal information for legitimate business purposes, including to:
Process, confirm, modify, and manage reservations;
Process payments, deposits, refunds, and other transactions;
Communicate with prospective and confirmed guests;
Provide check-in, check-out, access, and stay-related information;
Administer rental agreements, waivers, policies, and house rules;
Respond to questions and customer-service requests;
Maintain the safety and security of our property, guests, and business;
Detect or prevent fraudulent, unauthorized, or unlawful activity;
Maintain business and transaction records;
Improve our website and guest experience; and
Comply with applicable laws, regulations, court orders, or other legal obligations.
We do not sell personal information for monetary consideration.
3. RESERVATIONS AND PAYMENT PROCESSING
Reservations and payments may be processed through third-party booking platforms, payment processors, financial institutions, or other service providers.
Payment card information submitted through a third-party payment processor is subject to that provider’s security and privacy practices. Wicked Cozy Cabin, LLC does not independently intend to retain complete credit or debit card numbers on its own systems.
Guests should review the privacy policies and terms of any third-party service used to complete a transaction.
4. WEBSITE HOSTING AND THIRD-PARTY SERVICES
Our website is hosted using Wix. We may also utilize third-party services for reservations, payments, electronic agreements, communications, analytics, website functionality, and other business operations.
These service providers may receive or process personal information to the extent reasonably necessary to perform services on our behalf. Their handling of information may also be governed by their respective privacy policies and terms.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, maintain security, remember visitor preferences, understand website usage, and improve functionality.
Certain cookies may be necessary for the website to function properly. Where required by applicable law, visitors may be provided with choices regarding non-essential cookies.
6. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to:
Service providers assisting with our website, reservations, payments, communications, or business operations;
Professional advisers, insurers, accountants, attorneys, or other professionals when reasonably necessary;
Government agencies, courts, law enforcement, or other parties when disclosure is required or permitted by law;
Protect or enforce our legal rights, agreements, property, or interests;
Protect the safety or security of our guests, property, business, or others; or
Investigate suspected fraud, unlawful activity, property damage, violations of our rental agreement, or other disputes.
We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except as otherwise permitted by applicable law or their applicable terms.
7. DATA RETENTION
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and financial records, resolve disputes, enforce agreements, process claims, and satisfy applicable legal, tax, accounting, insurance, or regulatory requirements.
8. DATA SECURITY
We use reasonable administrative and technical measures intended to safeguard personal information within our control.
However, no method of electronic transmission, website operation, or data-storage system is completely secure. Accordingly, Wicked Cozy Cabin, LLC cannot guarantee the absolute security of information transmitted electronically.
9. EMAIL, TELEPHONE AND TEXT COMMUNICATIONS
When you submit an inquiry or make a reservation, we may contact you by email, telephone, or text message regarding your inquiry, reservation, payment, rental agreement, property access, stay, safety information, or other transaction-related matters.
Where marketing communications are offered, guests may opt out of eligible marketing communications. Transactional or reservation-related communications may still be sent when necessary to administer a reservation or contractual relationship.
10. THIRD-PARTY WEBSITES
Our website may contain links to websites, platforms, or services operated by third parties.
Wicked Cozy Cabin, LLC does not control and is not responsible for the privacy, security, content, or business practices of independent third-party websites or services. Visitors should review the privacy policies of those providers before providing personal information.
11. CHILDREN’S PRIVACY
Our website and direct-booking services are not intended to solicit personal information directly from children under the age of 13.
Reservations must be made by an adult who satisfies our applicable minimum-age booking requirements.
12. PRIVACY RIGHTS AND REQUESTS
Depending upon applicable law and the circumstances of the request, individuals may have certain rights concerning their personal information, including rights to request access to or correction or deletion of certain information.
Such rights may be subject to legal exceptions and record-retention requirements.
Privacy-related requests may be submitted using the contact information provided below. We may take reasonable steps to verify the identity and authority of the individual making a request before responding.
13. LEGAL DISCLOSURES
We reserve the right to disclose or preserve information when we reasonably believe doing so is necessary to comply with applicable law, legal process, governmental requests, enforceable agreements, insurance requirements, or to establish, exercise, or defend legal claims.
14. CHANGES TO THIS PRIVACY POLICY
Wicked Cozy Cabin, LLC reserves the right to amend this Privacy Policy from time to time.
Any revisions will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the website after an updated policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
15. CONTACT INFORMATION
Questions, concerns, or requests concerning this Privacy Policy or our handling of personal information may be directed to:
Wicked Cozy Cabin, LLC
Lansing, North Carolina
Email:ontheridge@wickedcozycabin.com